How do I change my delivery address?

You can only change your delivery address if your order has not yet been dispatched or is still being prepared.

To do so, please contact our customer service team via the contact form, providing:

• your order number / email address
• the new delivery address

Processing time

Requests for changes are not processed automatically and must be handled by our team.
We advise you to submit your request as soon as possible.

Please note

Once the change has been made, it will be processed on our end but will not be visible in your customer account.

Cases where a change is not possible

Changing the delivery address is not possible in the following cases:

• the order has already been dispatched
• delivery is scheduled to a collection point